Shipping Policy

Effective Date: September 29, 2026

At Dealex, we aim to provide a smooth and reliable delivery experience for customers across Pakistan.

1. Order Processing

Orders are processed after the required order information has been received.

For Cash on Delivery orders, Dealex may contact you by phone or WhatsApp to confirm your order before dispatch.

Orders are normally dispatched after confirmation and successful processing.

2. Delivery Areas

Dealex currently delivers products to customers across Pakistan, subject to courier availability for the customer's location.

Some remote or restricted areas may have different delivery conditions or additional delivery time.

3. Estimated Delivery Time

Delivery times may vary depending on the customer's location, courier service, weather, road conditions, public holidays, and other circumstances.

The delivery timeframe provided at the time of ordering is an estimated timeframe and not a guaranteed delivery date.

4. Delivery Address

Customers are responsible for providing accurate and complete delivery information, including:

• Full name

• Active phone number

• Complete delivery address

• City

• Area/locality

• Nearby landmark where helpful

Incorrect or incomplete information may cause delivery delays or failed delivery attempts.

5. Shipping Charges

Any applicable shipping or delivery charges will be clearly shown during the ordering or checkout process.

Shipping charges may vary depending on the order, destination, promotion, or delivery conditions.

6. Courier Delivery

Orders are delivered through third-party courier and logistics companies.

Once a parcel has been handed over to the courie