Shipping Policy

Last Updated: August 10, 2026

Thank you for shopping with Dealex. We are committed to processing your orders carefully and delivering them as quickly as possible. This Shipping Policy explains our order processing and delivery procedures.

1. Order Processing

• Orders are usually processed within 1–3 business days after order confirmation.

• Orders are not normally processed or dispatched on Sundays or public holidays.

• During sales, promotions, holidays, or periods of high order volume, processing may take slightly longer.

• We may contact you by phone or WhatsApp to confirm your order when necessary.

2. Delivery Time

We currently deliver orders within Pakistan.

Estimated delivery time: 3–7 business days

Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

Remote or less-accessible areas may require additional delivery time.

3. Shipping Charges

Applicable shipping charges will be displayed during checkout before you complete your purchase.

If we offer free shipping or a shipping promotion, the applicable terms will be clearly stated on our website or at checkout.

4. Order Tracking

Once your order has been dispatched, tracking information may be provided through WhatsApp, SMS, email, or another available communication method, depending on the courier service used.

If tracking information is available, you can use it to monitor your shipment.

5. Delivery Address

Please make sure your name, phone number, and complete delivery address are correct when placing your order.

Dealex is not responsible for delays, failed deliveries, or additional charges resulting from incorrect, incomplete, or outdated information provided by the customer.

If you need to update your delivery information, please contact us as soon as possible before your order is dispatched.

6. Delayed or Missing Orders

Although we work with courier partners to deliver orders on time, delays may occasionally occur due to circumstances beyond our control.

If your order has not arrived within the estimated delivery period, please contact us so we can assist you with checking the shipment status.

7. Damaged Packages

If your package arrives visibly damaged, please contact us within 48 hours of delivery.

Please provide:

• Your order number

• Clear photos of the package

• Clear photos of the product

• A brief description of the damage

We will review the issue and assist you with the appropriate resolution.

8. Failed Delivery Attempts

If a courier attempts delivery and the customer is unavailable, unreachable, or provides incorrect delivery information, additional delivery attempts may be subject to the courier's procedures.

Repeated failed delivery attempts may result in the order being returned to us.

9. Contact Us

For shipping or delivery-related questions, please contact us:

Dealex
Email: dealexpk@gmail.com
Phone: 03092741000
WhatsApp: 03092741000

We appreciate your trust in Dealex and are committed to providing a smooth and reliable shopping experience.