Privacy Policy

Effective Date: September 29, 2026

At Dealex, we respect your privacy and are committed to protecting the personal information you provide when using our website and purchasing our products.

This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

When you visit the Dealex website, place an order, or contact us, we may collect:

• Full name

• Mobile phone number

• Email address, when provided

• Shipping and delivery address

• Order and purchase information

• Product preferences and interactions with our website

• Information provided when contacting customer support

• Device, browser, IP address, and website usage information

• Information collected through cookies and similar technologies

For Cash on Delivery orders, we may require your name, phone number, and delivery address to process and deliver your order.

2. How We Use Your Information

We may use your information to:

• Process and fulfill your orders

• Confirm Cash on Delivery orders

• Arrange delivery through courier partners

• Contact you regarding your order

• Provide customer support

• Process returns, exchanges, or refunds

• Improve our website, products, and services

• Prevent fraud and unauthorized activity

• Analyze website and advertising performance

• Send promotional communications where applicable

• Comply with applicable legal requirements

3. Information Sharing

We may share necessary customer information with trusted service providers that help us operate Dealex.

This may include:

• Courier and delivery companies

• Shopify and related technology providers

• Payment service providers, where applicable

• Website analytics providers

• Advertising platforms such as Meta

• Customer support and communication providers

• Government or legal authorities when required by law

We do not sell your personal information to third parties.

4. Cash on Delivery

Because Dealex offers Cash on Delivery, we may contact you by phone or other available communication methods to confirm your order before dispatch.

Your necessary information may also be provided to our delivery partner so that your order can be delivered to you.

5. Shopify

Dealex uses Shopify to operate its online store. Shopify may process information necessary to provide website, checkout, security, order-management, and related services.

6. Cookies and Tracking Technologies

Dealex may use cookies, pixels, and similar technologies to:

• Keep our website functioning properly

• Remember preferences

• Understand website usage

• Improve website performance

• Measure advertising effectiveness

• Understand customer interactions with our website

You can manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Meta Advertising

Dealex may use Meta advertising technologies, including services associated with Facebook and Instagram, to measure advertising performance and understand interactions with our website.

These technologies may collect information about website visits and interactions for analytics and advertising purposes.

8. Data Security

We take reasonable measures to protect customer information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

9. Data Retention

We retain customer information for as long as reasonably necessary to:

• Fulfill orders

• Provide customer support

• Process returns or refunds

• Maintain business and transaction records

• Prevent fraud

• Resolve disputes

• Meet applicable legal obligations

10. Your Privacy Choices

You may contact us if you have questions about your personal information or wish to request correction of inaccurate information.

Where applicable, you may also choose not to receive promotional communications from us.

Transactional communications relating to your orders may still be sent when necessary.

11. Third-Party Services

Our website may use third-party services or contain links to external websites.

These third parties may have their own privacy policies and practices. Dealex is not responsible for the privacy practices of independent third-party websites or services.

12. Children's Privacy

Dealex does not knowingly collect personal information from children for purposes that are inappropriate or unnecessary.

If you believe that a child has provided personal information to us, please contact us so we can review and take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable requirements.

Any updates will be posted on this page with a revised effective date.

14. Contact Dealex

If you have any questions regarding this Privacy Policy or the way your information is handled, please contact our customer support team.

Dealex Customer Support
Phone: +92 309 2741000
Country: Pakistan

We are committed to handling your information responsibly and providing a secure shopping experience.

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