Refund policy

Return and Refund Policy

Effective Date: September 29, 2026

At Dealex, we want you to receive products that meet your expectations. If you receive a wrong, damaged, defective, or materially different product, please contact us so we can review and resolve the issue.

1. Return Period

You may request a return within 10 days of receiving your order.

To request a return, contact Dealex Customer Support:

Phone / WhatsApp: 0309-2741000
Email: dealexofficial45@gmail.com

2. Eligible Returns

A return may be accepted in the following situations:

  • You received the wrong product.

  • The product arrived damaged.

  • The product is defective or does not function as described.

  • The product is materially different from the product shown or described on our website.

  • A verified product-quality issue exists.

We may request photos, videos, order information, or other details to verify the issue before approving a return.

3. Product Condition

Unless the product is defective, damaged, or incorrectly supplied, returned products should generally be:

  • Unused and in their original condition.

  • Returned with original packaging where applicable.

  • Returned with included accessories or parts.

Products that are used, damaged after delivery, or cannot reasonably be resold may not qualify for a return.

4. Change-of-Mind Returns

Change-of-mind returns may be considered depending on the product and its condition.

Certain personal-use, hygiene, consumable, opened, or non-resalable products may not be eligible for return.

5. Return Shipping

If the return is due to a wrong, damaged, or defective product verified by Dealex, we may arrange or cover the applicable return shipping cost.

For other approved returns, the customer may be responsible for return shipping costs.

6. Refunds

Refunds are processed after the returned product has been received and inspected.

For Cash on Delivery orders, Dealex may request appropriate bank or digital-wallet information to process an approved refund.

The time required for a refund to reach the customer may depend on the payment or transfer method used.

7. Exchanges

Where applicable, Dealex may offer an exchange instead of a refund, subject to product availability and verification of the issue.

8. Non-Returnable Situations

A return may not be accepted where:

  • The return request is made after the applicable return period.

  • The product has been used or damaged by the customer.

  • The product is missing parts, accessories, or packaging where these are required.

  • The product is a personal-use, hygiene, consumable, or otherwise non-returnable item.

  • The issue is caused by misuse, improper handling, or normal wear and tear.

9. Contact Us

For return, refund, or exchange requests, contact:

Dealex Customer Support
Phone / WhatsApp: 0309-2741000
Email: dealexofficial45@gmail.com
Address: Johar Town, Lahore, Punjab, Pakistan